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Delivery & Returns
DELIVERY (PURCHASED PRODUCTS ONLY)
Purchased Products will be delivered to the delivery address you specify in your order. The shipping fees are calculated during the checkout process.
Except in the case of Photography Products, delivery will normally be between one and seven days of despatch, depending upon the method of despatch you choose and the delivery address.
If you select single shipment option we will only despatch when all items of the order have become available in stock, including any non-stock item which has to be ordered in, and therefore the delivery time will depend on when the last item comes into stock.
Deliveries are made by courier. Please note that the courier may require deliveries to be signed for and orders cannot always be delivered to PO Box, DPO or similar addresses.
DELIVERY OF PHOTOGRAPHY PRODUCTS
Photography Products will usually be delivered within six weeks after the Ceremony at which they were taken or 4 weeks after they were ordered, whichever is the later.
DELIVERY OUTSIDE THE UNITED KINGDOM
All orders delivered outside the UK are despatched on a 'delivered duty unpaid' basis. This means that any local charges incurred must be met by the recipient of the Products.
RETURNS (PURCHASED PRODUCTS ONLY)
We hope that you are pleased with your order. However, if you wish to return any items please follow the instructions and advice below.
Please return Purchased Products in the condition you receive them (including any tags) to the return address specified on the return documentation. Please remember to enclose any returns slip we have provided and details of your Order number.
We recommend that you use courier or certified mail and that you take out sufficient postal/carriage insurance to cover the value of the contents.
If you are returning Products to us from outside the UK (inc Channel Islands), you should check with your local customs office to ensure that they are not subject to further import duties and taxes when they arrive back in the United Kingdom. Please state on the waybill and mark the outside of the package "British Return Goods for Return" to ensure that any items do not attract further duty charges as a result of your return.
Please save your proof of posting/despatch and tracking information. You will be responsible for the cost and risk of returning the Products to us.
Please refer to our Terms and Conditions for further information relating to our returns and refunds policy.