As early as possible. We cannot always guarantee availability if you place an order later than 21 days before your ceremony. Please check the website or contact the call centre if you have any queries.

If you are too late to order your outfit online, you can still register your interest to hire your outfit on the day of your ceremony via our website.On the ceremony day go to the enquiry desk in the robing area and our staff will do their best to help you. We are usually able to accept both card payments and cash at the ceremony, but in some circumstances we may only be able to accept cash.

Please ask your course tutor, university or college registry for the details.

You will receive a confirmation email and you can also access your order details in the My Account section of the website to confirm your order has been placed.

You can access My Account by clicking here or by accessing the My Account icon in the header of our website.

Yes. It is not essential to have a printout but it will speed the collection process if you have a note of your order and gown numbers, which can be found on the review and amend order screen. If you have supplied your mobile number we will also send you a text message.

Credit cards (Visa and Mastercard), debit cards (Visa Debit and Maestro) and Electron cards. In addition we also accept cash at the ceremony.

You can log into your account via the My Account icon which can be found next to the shopping basket icon on our website. If login fails, try these steps before contacting us:

- Try resetting your password
- Make sure that you are using the email address you used when you set up your account or placed your order. If you no longer have access to that email please fill out the contact form and let us know both your previous email address and your current email address.

Please contact your university graduation team to confirm the graduation date and the surname, student ID and email address they have registered for you and then please fill out our contact form to confirm the details.

If you receive an error on the website please fill out our contact form. We can help you more easily if you can provide the following information - time and date, what action caused the error, your location, browser and whether you are using a desktop or mobile phone.

Your ceremony date may not be available for a number of reasons. It may be that it is too early for your ceremony to be live on the website or if it is close to your ceremony date (usually 7 days), it is likely that your ceremony is closed for pre-ordering. If you are too late to order your outfit online, you can still register your interest to hire your outfit on the day of your ceremony via our website. On the ceremony day go to the enquiry desk in the robing area and our staff will do their best to help you. We are usually able to accept both card payments and cash at the ceremony.

Yes, you will need to confirm that you are attending. If you have ordered your ticket(s) through our graduation hub you will be asked to select student and guest ticket(s). If you have ordered your ticket directly through your institution, please contact the institution administrator.

No, unfortunately if you have booked for the wrong ceremony you will need to cancel your order and then place a new order for the correct ceremony.

Your institution will opt for one of three options:

1. Eticket - A few days before your ceremony, you will be sent a Final Ticket Order confirmation email and you will need to print this out and hand it to your registration desk. They will then give you your tickets.
2 .Post your tickets - Your institution will post your tickets.
3. Collection on the day – Tickets will be available to be collected on the day of your ceremony.

Please see your institution’s ceremony information for the method they have chosen to use.

If you go to My Account you will be able to amend and/or cancel your tickets by clicking on your order, and then clicking the 'Amend/Cancel' button. Alternatively you can contact our call centre.

Please note that the refund date is set by your institution and some institutions will not allow refunds. Please refer to your institution’s ceremony information.

All ticket allocations are controlled by your institution. If there are extra tickets available the institution will contact you or make the announcement on their website. Please refer to your institution’s ceremony information.

Please contact your university graduation team to confirm the graduation date and the surname, student ID and email address they have registered for you and then please fill out our contact form to confirm the details.

Check you are ordering within the ticket deadline. If the ticket deadline is past, please contact your institution. If you want to amend your existing ticket order by adding or removing tickets please login to your accountand access your order to edit it. If ticket services are still open and you are still having problems placing or amending your order having tried the above please fill out the contact form.